Delivery

Where we deliver

We deliver to Liverpool, Warrington, St Helens and Birkenhead.

• L — Liverpool
• WA — Warrington & St Helens
• CH41, CH42, CH43, CH49 — Birkenhead

The start of your postcode has to match one of those exactly. Where a district number is listed, only that district is covered — a nearby postcode in the same letters can still be outside our area, so it is worth checking rather than assuming.

Some postcodes are outside the area we can reach. When you enter yours at checkout we will tell you straight away whether we can deliver to it — and if we cannot, you will find out before you pay, never after.

When we deliver

Order before 2pm for same-day delivery, otherwise we deliver next day. At checkout you choose a delivery date. Deliveries go out at 3pm. Order by 2pm for same-day delivery; later orders go out the next day. Today is only offered while it still has room. You can book up to 14 days ahead.

Some dates fill up. If a date is already full it will be shown as unavailable when you come to choose — pick the next one that is free.

What delivery costs

Delivery is free once your order reaches the amount for your area:

• Free delivery over £30 to Liverpool, Warrington and St Helens
• Free delivery over £50 to Birkenhead

The amount counted is the price of your groceries after any offers, and before delivery is added.

Which of those applies is decided by your postcode, and Birkenhead means CH41, CH42, CH43 only — a nearby postcode in the same letters can still be outside our area. You will see the exact charge for your order at checkout, as soon as you have entered your postcode and before you pay.

Below that we charge a handling fee towards the round. The exact amount for your order is shown in your basket and again on the checkout page before you pay — the price you are shown is the price you are charged, and nothing is added at the last step.

There is no weight limit on free delivery anywhere we deliver. Once your order is over the amount for your area it comes free, whether it is a bag of spices or a sack of rice — our own driver is coming to your door either way.

Chilled and frozen food

We sell chilled and frozen food and deliver it in temperature-controlled packaging. Please put chilled and frozen items away as soon as your order arrives.

If nobody is in, we cannot safely leave chilled or frozen food on a doorstep. See what happens if we cannot deliver below.

If we cannot deliver

If we arrive on your chosen date and cannot hand the order over — nobody is in, and you have not told us anywhere safe to leave it — we will bring it back. We will refund you for the groceries, but we keep the handling fee to cover the wasted journey.

If the delivery fails because of something on our side — the vehicle breaks down, the round runs out of time, we never attempted it — then you get the whole amount back, handling fee included.

You can avoid a wasted journey by leaving delivery instructions at checkout: a safe place, or a neighbour who will take it in. Please do not nominate a safe place for chilled or frozen items.

The full position is set out on our cancellations and refunds page.

Damaged, missing or wrong items

Your order is our responsibility until it is actually in your hands. If something arrives damaged, is missing, or is not what you ordered, tell us and we will put it right — see cancellations and refunds for how, and contact us for the quickest way to reach a person.