Contact us
A real person reads every message. Here is how to reach us, and what to include so we can help you quickly.
Last updated 7 October 2026
How to reach us
- hello@entekeralam.uk
- Telephone
- 07887 141400
- By post
- 136 Duke Street, St Helens, WA10 2JL
- When we are available
- ⟪PLACEHOLDER: customer service opening hours and the time we aim to reply within⟫
There is no contact form on this site — an email or a phone call reaches us directly, and you get a record of what you sent.
What to contact us about
- A problem with an order — something damaged, missing or wrong. See if something is wrong with your order.
- Cancelling an order — you can tell us by email, by phone or by post, and you do not need to use any special wording. See changing your mind.
- A delivery question — where we go, which dates are free, or a delivery that has not arrived. See delivery.
- Allergens and ingredients — tell us the product and we will read you the label from the actual pack.
- Your personal data — a copy of it, a correction, or deletion. See your rights.
- A complaint — tell us what went wrong and what you would like us to do about it. We will acknowledge it and tell you what we are doing.
Time-sensitive messages
If you are cancelling an order, or telling us about a problem with a perishable item, send it by email rather than post. Your notice counts from when you send it, and email gives you a timestamp you can point to.
Company details
The legal details of the business you are contracting with:
- Trading name
- Ente Keralam
- Registered company name
- Ente Keralam Ltd
- Company number
- 17429259
Our terms and conditions set out how ordering works, and our privacy notice explains what we do with your information.